Shipping Policy

1. Overview

At MICE NOW GmbH, we aim to deliver your gear quickly, safely, and affordably. Below you’ll find all the details regarding our shipping methods, delivery times, and related policies.

2. Shipping Locations

We currently ship to:

  • Germany (Domestic)

  • EU Countries

  • Selected International Destinations (please contact us for confirmation before ordering)

3. Processing Time

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • You will receive an email confirmation with tracking information once your order has shipped.

4. Shipping Methods & Delivery Times

Region Shipping Method Estimated Delivery Time
Germany DHL / Hermes / DPD 2–4 business days
EU Countries DHL International / DPD 4–7 business days
International Post / Courier Service 7–14 business days (varies)

Note: Delivery times are estimates and may vary due to external factors such as customs delays, weather, or courier issues.

5. Shipping Costs

  • Germany: Flat rate — €4.99
    (Free shipping on orders over €75)

  • EU Countries: Starting from €9.99 (based on weight & destination)

  • International: Calculated at checkout or upon request

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package directly through the courier’s website.

7. Customs & Duties (for International Orders)

  • International customers are responsible for any customs duties, taxes, or import fees.

  • MICE NOW GmbH is not liable for delays caused by customs processing.

8. Delivery Issues

If your package is lost, delayed, or arrives damaged:

  • Please contact us at annalenagras@outlook.com within 7 days of the expected delivery date.

  • Include your order number and a description of the issue.

We will work with the shipping provider to resolve the issue as quickly as possible.

9. Address Accuracy

Please ensure your shipping address is correct before placing your order.
MICE NOW GmbH is not responsible for orders delivered to incorrectly provided addresses.

10. Contact Us

For any questions regarding shipping, feel free to reach out:

MICE NOW GmbH
Wiedbachstraße 50
56567 Neuwied, Germany
📧 annalenagras@outlook.com